Existing Customer Hub
All necessary resources will be made available to support current account migration process
As part of its planned exit from the Irish Market, KBC Bank Ireland has today announced that from 15 July 2022, the bank will no longer be accepting new applications for all products including Current Accounts, Mortgages, Personal Deposits, Personal Loans, Home, Car and Life Insurance and Personal Credit Cards. In addition, KBC will no longer be accepting new applications for business banking products including Business Current Accounts, Business Loans and Business Deposits (including the Client Demand Accounts). The announcement follows approval by the Competition and Consumer Protection Commission on the 24th May of the transaction with Bank of Ireland, which remains subject to Ministerial approval.
KBC Bank Ireland understands that this is another significant milestone for customers, and we remain determined to support customers in every way possible, to meet our responsibilities and minimise to the greatest extent possible, the inconvenience caused to them. KBC Bank Ireland will continue to support existing customers with their day-to-day banking needs.
KBC, also wishes to reiterate that, notwithstanding the decision to cease accepting new applications for all products, all necessary resources will be made available to customers throughout the current account migration process and KBC will continue to act as a safe handrail for them in the navigation of that process. Customer service remains the highest priority and KBC customers will continue to receive the service they deserve.
Customer Frequently Asked Questions
We understand that our customers will be impacted, and we want to assure customers that we are committed to ensuring that any changes ahead are as smooth and as simple as possible. We are currently writing to all customers notifying them of the final date for new applications should they wish to apply. We will keep our website kbc.ie updated with clear information including frequently asked questions (FAQs) sections.
Customer Service remains our highest priority. Our Customer Service Team will be available to answer any questions and offer all the support you need during this time. Phone 1800 93 92 44 Monday to Friday from 8am to 8pm. Saturday and Sunday from 9am to 5pm.
We have set up a dedicated Care Team for customers who may need some extra help and support during this time. Our team have lots of experience supporting customers who have many different needs and would be delighted to help you. If you require specialist assistance, please phone our Care Team on 1800 804 472 Monday to Friday from 9am to 5.15pm.
For customers that have an application in progress or plan to make a new application – more information can be found here.
If customers have a current application in progress or plan to make an application KBC will work with customers to ensure that the application is processed as normal, should they wish to continue. KBC have outlined here when applications will need to be received and/or completed and product updates for existing customers if applicable.
Be Aware of Fraud
Be aware of fraudsters claiming to be from KBC and asking you to register your details or re-register your information. If you experience any suspicious activity - text, email, or phone calls - please call our customer service team. KBC will NEVER request sensitive information like Passcodes or Online Banking details over the Phone, by Email or Text. Be aware of fraudulent callers pretending to be from KBC and calling from numbers that may look legitimate. If you receive such a call, hang up and call 1800 93 92 44 for support. You can find out more about Fraud Prevention here.