Banking with us during Covid-19

Supports for customers to manage your finances

If you are experiencing financial difficulties now as a result of Covid-19, the deadline for applying for a Covid-19 payment break has passed (30th September 2020) However, we do have a range of solutions designed and tailored to support customers experiencing financial difficulty.

We fully understand that you might be concerned about your financial situation and we’re committed to supporting all of our customers and we have a range of tailored solutions available depending on your personal circumstance. We are here for you and will work to help you during this challenging time.

Get the help you need

We have put supports in place for our personal banking customers and business banking customers impacted by Covid-19

Find out how we can help below:

Mortgage and Loan Payment Breaks

For loan and mortgage payment breaks you can contact us via phone or email

We are all working hard to maintain the best service we can.

How else are we supporting you?

As a KBC customer how are we supporting you during Covid-19.

We have supports in place to manage your finances.

A message for vulnerable customers

Even though you can’t come to visit us in our Hubs there are a number of ways you can bank with us.


Business Banking Customers

For business customers your dedicated KBC Business Partner is available should you have any concerns and you can find more information here.
If you are an existing KBC customer and have financial concerns not related to payment breaks our customer service team is here to help you out. Call us on 1800 93 92 44.

Getting in touch 

Customers can continue to contact us through our normal channels with any queries they may have.

Call us:
New customers -1800 51 52 53
Existing customers - 1800 93 92 44
Debit & credit card lost/stolen - 1800 93 62 87
Mortgage payments (24hr line) -1800 93 70 40

If calling us from overseas:
New customers (Int'l)  - +353 1 664 6666
Existing customers (Int'l) - +353 1 664 6100
Arrears support - 0818 93 02 35
Mortgage payments (Int'l) -+353 1 664 6446