We've put together the top FAQs for customers:
My Current Account is now closed but there was a balance in the account. How do I withdraw my funds?
Please fill in the Residual Balance Reclaim Form (140 kb, pdf) and return by email to firstname.lastname@example.org and we will arrange for your funds to be returned. You can also return the form by post to KBC Bank Ireland plc, Sandwith Street, Dublin 2, D02 X489.
Can I request a new reclaim form?
Yes you will find a new copy of the form here. Alternatively, you can send in a signed handwritten instruction with the same information. Note: this instruction must clearly state that it relates to a RESIDUAL BALANCE RECLAIM and must contain all the information that is required on the standard form.
How do I return my reclaim form?
Please fill in the attached reclaim form and return by email to email@example.com and we will arrange for your funds to be returned. You can also return the form by post to KBC Bank Ireland plc, Sandwith Street, Dublin 2, D02 X489.
How long will it take to receive my funds?
We will endeavour to process your Reclaim Request Form as soon as possible. However please be aware that in certain circumstances we may be required to verify some information with you once the Reclaim form is received, which may add time onto the process. In certain scenarios, we may need to call you back. For example: If you have nominated an account to which you haven’t transferred funds (from your KBC Current Account) to previously then we will call you back to confirm the details prior to sending the funds.
Can I have my Residual balance Reclaim funds split and sent to different accounts?
Residual balance is repaid In full in one amount to one IBAN only.